https://www.0niu.cn/tags/servicedeskplus/Recent content in ServiceDeskPlus on HiDaHugo -- gohugo.iozhFri, 01 Dec 2017 15:18:08 +0800https://www.0niu.cn/posts/mangerengine-servicedesk-plus-not-able-with-starttls/Fri, 01 Dec 2017 15:18:08 +0800https://www.0niu.cn/posts/mangerengine-servicedesk-plus-not-able-with-starttls/<p>先说下目前的环境：</p> <ul> <li>ServiceDeskPlus版本号是9.3构建号9317；</li> <li>邮件服务商是office365，发件认证使用starttls。</li> </ul> <p>一般支持TLS的SMTP服务器可以这样配置：</p> <ul> <li>邮件类型:SMTPS</li> <li>启用传输层安全:Yes</li> <li>端口:587</li> </ul><p>先说下目前的环境：</p> <ul> <li>ServiceDeskPlus版本号是9.3构建号9317；</li> <li>邮件服务商是office365，发件认证使用starttls。</li> </ul> <p>一般支持TLS的SMTP服务器可以这样配置：</p> <ul> <li>邮件类型:SMTPS</li> <li>启用传输层安全:Yes</li> <li>端口:587</li> </ul> <p>但是office365使用的是starttls,这样配置是无法发送邮件的。需要有如下改动 <code>ManageEngine\ServiceDesk\server\default\conf\wrapper.conf</code>中在<code>wrapper.java.additional.27=-Dconnection.track=true</code>后添加<code>wrapper.java.additional.28=-Dmail.smtp.starttls.enable=true</code> ServicedeskPlus Web 管理页面 邮件类型选择SMTP，如下图<br> <img loading='lazy' src="https://cdn.hida.in/images/a/servicedesk-smtp-config.PNG" alt="SMTP配置界面" /> <br> 改好后重启一下服务器，我尝试重启过服务，但是没有生效。</p> <blockquote> <p><a href="https://stackoverflow.com/questions/15619349/how-do-i-properly-setup-javamail-to-use-starttls">参考资料1</a> The issue I was having with STARTTLS was caused by me getting a secure transport: <code>transport = session.getTransport(&quot;smtps&quot;);</code> After changing it to &ldquo;smtp&rdquo; i was able to use STARTTLS.<br> <a href="https://pitstop.manageengine.com/portal/community/topic/sending-smtp-problems">参考资料2</a> Edit the wrapper.conf and search for the line <code>wrapper.java.additional.18=-Duser.region=US</code> In the next line append the following text (Next line to the above line) <code>wrapper.java.additional.19=-Dmail.smtp.starttls.enable=true</code> Now you can restart the service and check it should work.'</p> </blockquote>